Privacy Policy.

1. Introduction

Welcome to Zenergy Home (referred to as "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information collected through our website, zenergy.solar, and during the course of providing our services (including home energy audits, solar installations, roofing, HVAC upgrades, and water testing).

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information"). This includes:

• Contact Information: First and last name, email address, phone number, and physical billing/mailing address.
• Home Characteristics: Information about your property, including its square footage, utility bills, age, roof status, shading, and heating/cooling equipment characteristics, which you share in our estimation tools or during a free audit.
• Financial Pre-qualification Data: Information required to evaluate financing choices, such as credit profile details, income ranges, and preferred lenders (e.g., Service Finance, Credit Human).
• Usage & Device Details: IP addresses, browser types, device identifiers, and pages visited on our site, collected automatically via cookies, Google Analytics, and Meta Pixel.

3. How We Use Your Information

We use your personal information to deliver our services, maintain our operations, and communicate with you effectively:

• Scheduling and performing complimentary whole-home energy audits.
• Providing instant estimates for roofing, HVAC capacities, and solar production.
• Processing lead capture forms and routing them to our corresponding regional crew or financing partners with your permission.
• Analyzing website traffic and marketing performance via Google Analytics and Meta Pixel to optimize user experience.
• Sending transactional alerts, service notices, and promotional updates regarding rebates and energy incentives.

4. Sharing of Information

We do not sell, rent, or lease your personal information to third parties. We share your information only under the following circumstances:

Mobile information and SMS consent: We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent are excluded from the sharing described below, except with service providers that help us operate and deliver our text messaging program on our behalf. These providers may use this information only to provide those services.

• Service Providers: With contractors and service technicians operating on behalf of Zenergy Home to execute your physical home audit, HVAC, solar, or roofing installation.
• Financing Partners: With green financing groups (such as Service Finance, Credit Human, Light Reach, or SunGauge) when you request pre-qualification or financing application assistance.
• Legal Compliance: When required by law, subpoena, or government regulation, or to protect the safety, rights, or property of Zenergy Home and our customers.

5. Text Messaging / SMS Consent

Zenergy Solar LLC, doing business as Zenergy Home, sends text messages only when you separately opt in by checking the optional SMS consent checkbox on a website form. Providing a phone number or accepting our Terms of Service does not by itself authorize text messages. Consent is not a condition of purchase, requesting an estimate, booking an appointment, or submitting a job application.

Depending on the form where you opt in, messages may include responses to inquiries, estimates, appointment reminders, project updates, promotional offers, or job application and interview updates. Messages may be sent using automated technology. We record your SMS choice, the phone number, the disclosure presented, and the date and time of that choice.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe from SMS messages at any time. You may receive one confirmation of your opt-out. Reply HELP for help, or contact us at (888) 765-2760 or info@zenergy.solar. See our Terms of Service for SMS program terms.

6. Data Security and Retention

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. All lead information is securely compiled in our Supabase databases. We retain your information only as long as necessary to fulfill the service goals described in this policy, satisfy legal constraints, or resolve business disputes.

7. Your Choices and Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your record in our databases. To exercise any of these rights, or to opt-out of email marketing campaigns, please contact us at the details below.

8. Contact Zenergy Home

If you have any questions or concerns regarding this Privacy Policy or our data practices, please get in touch with our privacy coordinator: